Zales in Twin Falls, ID

Reviews about Zales

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  February 24, 2020, by A Pike
  I'm two years behind in doing this but I'm sure someone should speak up. Two years ago I had a miscarriage and I was beyond devastated. I was completely crushed. To try to cope with it, and never forget the child I had lost, I logged on and ordered a custom mother's ring. I received an e-mail about two weeks later, telling me my ring was in. Well not only had I had a miscarriage, my car had crapped out entirely and I live over in Jerome. I got a ride to Twin two days later, got dropped off at the Mall. I walked in and was greeted by a young lady who insisted my ring was not in. When I showed her the confirmation email on my phone, she then informed me that the inventory had "not yet been confirmed" and that I was not getting my ring until that was done. She said that I had to wait for a phone call and to disregard the e-mail entirely. In tears, I went for a walk along the canyon edge, waiting for my husband to come get me after his shift. Three hours later, my phone goes off and it's Zales. The man who called me said my ring was in and I was welcome to collect it whenever I felt up for it. Excited, I hurried back to the mall. I was greeted by the same woman who had met me before and without preamble she bellowed "Listen lady, I told you earlier your ring isn't here yet!" Frustrated, I dropped the name of the man who had called me and showed her proof of the call in my phone records. She glared at me then said, "Well! It's not my fault if they did the inventory while I was at lunch." She then went and got my ring and scowled at me for crying over the precious piece she had handed me. She then informed me I was welcome to leave..."now." I promise, I will never go through ANY piece of this company again.
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  October 07, 2019, by Stephanie Mccarty
  I've never ever had a bad experience coming in to this store ever. I came in on October 14, 2017 and I was greeted by a lady named Katherine. She asked me what I wanted instead of greeting me nicely. I told her I needed my ring serviced and she said what's that? She needs to work in a tattoo parlor not a professional jewelry store. She has piercings on her face that makes her very unattractive.