OfficeMax in Twin Falls, ID Open now

Reviews about OfficeMax

• ★ ★ ★ ☆ ☆

  August 21, 2019, by Heather Lloyd
  It's a nice looking store, and the employees are friendly, but it's not the most budget-friendly place. The item I wanted (which was our of stock) was twice the price as the exact same item in Amazon.
• ★ ☆ ☆ ☆ ☆

  June 27, 2019, by twinfallsmom
  Over the last year, I think since the store has become Office Depot (used to be Office Max), I've had repeated problems with the print department, with finding what I need, with the store having *much* less selection and stock than before, and with employees who want to be helpful, are nice and friendly, but just don't know anything about office supplies, bless their hearts. On at least three separate visits, I've gone in to look for different types of paper. Each time I asked for help, and the employee's response was total confusion like I was speaking a foreign language. Paper products they'd never heard of apparently, and while telling me they were sorry, and me being understanding knowing it's definitely not their fault the store doesn't carry what I want, I usually walk through and inevitably find the paper I came in for and was told they just didn't carry 'anything like that'. And it's not some specialty paper, either. I've learned to no longer even ask, just go look myself. This is not an especially large store, and there is just no good excuse when employees don't know what products they carry, or aren't familiar with office supplies. This is a result of poor management and training. I have also had the reverse happen, when I search and search and can't find something, and then will finally ask, and be told the item 'should' be on aisle a or b, and I go, and I look some more, having already been there moments earlier, and still not finding it, ask for more help, 'Can you show me exactly where, I'm sure I'm right on top of it but I just don't see it'... and the employee looking, and looking, and not finding it, and responding 'I guess we don't carry it'. Again, I don't blame the employees, this is a training and management failure. I want to address the prices. Since this store became OD, the prices have gone up considerably. I have found the same exact brand and product on Amazon for half of what the store's price is. What is my incentive to ever shop there? I have learned that unless I need it right now, today, and can't wait for free 2-day prime shipping from Amazon, it is much cheaper to order through Amazon than going to this store. As a small business owner, the small return on convenience is just far too minuscule. Twice I've dealt with the store manager or the print manager, and both times they were unprofessional, treated me like I had two heads and when they realized they were making the mistake, not me, they didn't apologize. One just didn't know how to operate his system, and I had to point out the setting on his computer screen to get the print job done correctly, for which he acted like he's never seen before (he was the manager of the print department, not in training). On a separate visit, after there was a discrepancy in the price that I questioned, the store manager actually accused me of lying at one point, even after showing them screen shots, and even after another employee confirmed what I was showing him was legitimate and not fake. Then the manager denied he had implied I was being dishonest. Won't be back.