Everton Mattress & Furniture Gallery in Twin Falls, ID Closed now

Reviews about Everton Mattress & Furniture Gallery

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  July 20, 2019, by Denae Gailey
  My husband and I had a great sales experience and delivery went smoothly but the furniture we purchased broke within 24 hours. Upon review, the living room set we purchased was made of cheap particle board. We called the store and explained our situation and were told that they would schedule a service call a couple days later. Upon discussion, we decided that a service call would not resolve our concerns as we were no longer confident in the make and model of the sofa, loveseat, and chair combo we purchased. The service manager called and stated that he would pick up the furniture and we had the option of choosing to get a refund or going to the store a picking a new set of furniture but the owner has stated that he would not be providing any discount. He also stated that he was not surprised our furniture was broke because he had quality concerns regarding it during assembly. We decided to head to the store to see if there was a different set of furniture in our price range as we were now without ANY furniture. I left my place of employment and decided to take a long lunch, in hopes of finding a furniture that would fit our needs SOON so we wouldn’t be without living room furniture. We entered the store and explained our situation. All the staff were wonderful and eager to help. The salesman stated that he would walk us around the store and see what other sets of furniture could meet our needs. I explained to the salesman that I would be willing to pay the difference for a set but still wanted to remain within our original budget (about $200 over what we spent). The sales man also stated that he has had concerns regarding the quality of furniture we originally purchased. Upon walking through the store, it did not appear that there were any sets of furniture that were in our budget but there were a couple sets within $100 of what we were willing to spend. The salesman explained that he would go speak to the Owner Steve Everton once again and see if he could get a price down to ensure we had a good experience with Everton. He returned and stated that Steve refused to provide any sort of discount for the extreme inconvenience we have experienced because we chose to purchase “entry-level” furniture and that it’s to be expected. How horrible for me to expect brand new furniture to last more than 24 hours? We were astonished as both the service manager and salesman stated that they were extremely sorry for our experience and if they had the authority to turn our experience around they would but that decision falls on the Owner, Steve Everton. They then refunded our money and send us on our way to our empty house with no furniture and no resolution. I am amazed that Steve Everton would decide to carry furniture in his store when there is known quality concerns as expressed by his employees and then refuse to budge on a price $100 to make it right when a customer is extremely inconvenienced. Overall, the employees of Steven Everton were great but Steve Everton was not and the quality of furniture is not. I will be sure the share my experience with anyone who even mentions furniture as I would hate for anyone else to have endure such a belittling and horrible furniture experience such as ours.